Nalia — Customer Success SaaS Platform

The Challenge

Customer Success teams lacked proactive tools—managing portfolios reactively, missing churn signals until too late. No way to prioritize which customers needed attention.

The Approach

Built ML-powered churn prediction with data-driven task prioritization, enabling proactive customer engagement before issues escalated.

The Solution

Full Customer Success platform with 85-90% accurate churn prediction, automated health scoring based on product usage and engagement signals, and intelligent task queue for CS teams.

Results